At 4C Containers LLC, we stand behind the quality of the products we sell and are committed to providing our customers with dependable products and responsive service.
This Warranty Policy explains the warranty coverage that may apply to shipping containers, portable offices, portable restrooms, portable showers, ISO tank containers, and other products purchased from us.
1. Our Commitment to You
We want our customers to purchase with confidence. Products sold by 4C Containers LLC are inspected or reviewed according to the applicable product condition before sale.
If a product is covered by a warranty and you experience an eligible problem during the applicable warranty period, please contact us. Our team will review your claim and work with you toward an appropriate resolution under the applicable warranty terms.
2. Warranty Coverage
Warranty coverage varies depending on the type, condition, manufacturer, and specifications of the product purchased.
Where a warranty applies, the specific warranty period and coverage will be stated on the applicable product page, written quotation, invoice, purchase agreement, or other documentation provided with your order.
Depending on the product, eligible warranty coverage may include defects in materials, workmanship, or specified components under normal and intended use.
We encourage customers to review the warranty information associated with their specific product before completing a purchase.
3. New Products
New products may be covered by a 4C Containers LLC warranty, manufacturer’s warranty, or both, depending on the specific product.
Any applicable warranty period, coverage, limitations, and manufacturer requirements will be disclosed with the product or purchase documentation where applicable.
4. Used Containers & Equipment
Used shipping containers and other used equipment are sold according to the condition described on the applicable product listing, quotation, or sales documentation.
Because used products have previously been in service, they may have normal cosmetic wear such as:
- Dents
- Scratches
- Surface rust
- Paint fading
- Previous markings
- Repairs or patches
- Other signs of normal prior use
These cosmetic conditions are generally not considered manufacturing defects.
Any warranty offered on a used product will be clearly identified before purchase. If a used product is sold without a warranty, that condition will also be disclosed to the customer.
5. Portable Offices, Restrooms & Shower Units
Portable offices, restroom units, and shower units may contain electrical, plumbing, ventilation, HVAC, fixtures, or other components.
Warranty coverage for these components may vary by product and manufacturer.
Customers should operate and maintain these units according to their intended use, specifications, installation requirements, and applicable instructions.
6. What May Not Be Covered
Unless specifically included in the warranty applicable to your product, warranty coverage generally does not apply to problems resulting from:
- Normal wear and tear
- Cosmetic wear that does not affect normal functionality
- Accidents or impact damage
- Improper installation or setup
- Improper transportation or relocation after delivery
- Misuse, abuse, or neglect
- Unauthorized modifications or repairs
- Failure to properly maintain the product
- Improper electrical, plumbing, water, waste, or utility connections
- Damage caused by extreme weather, flooding, fire, natural disasters, or other external events
- Use of the product for a purpose for which it was not designed
Additional exclusions may apply depending on the specific product and warranty.
7. Delivery Damage
Customers should inspect their unit promptly after delivery.
If you notice significant damage that you believe occurred during transportation, please contact 4C Containers LLC as soon as reasonably possible.
We may request photographs, videos, delivery documentation, or other information to help us evaluate the issue.
Delivery-related claims may be handled separately from product warranty claims depending on the circumstances.
8. How to Submit a Warranty Claim
To request warranty assistance, please contact our customer service team and provide:
- Your full name
- Order or invoice number
- Product purchased
- Date of purchase or delivery
- Description of the problem
- Clear photographs or videos showing the issue
- Any additional information reasonably requested to evaluate the claim
Once we receive the required information, our team will review your claim and advise you of the next steps.
9. Warranty Resolution
If a claim is determined to be covered by the applicable warranty, the available resolution will depend on the product, nature of the defect, warranty terms, and circumstances.
An eligible resolution may include, as applicable:
- Repair of the covered defect
- Replacement of an eligible component
- Replacement of the product
- Another appropriate remedy provided under the applicable warranty or required by law
The specific remedy will be determined according to the warranty applicable to the purchased product.
10. Manufacturer Warranties
Certain products or components may include warranties provided directly by their manufacturer.
Where applicable, manufacturer warranties are subject to the manufacturer’s own terms, conditions, exclusions, and claim procedures.
4C Containers LLC will provide available manufacturer warranty information when applicable.
11. Warranty & Returns
A warranty claim is different from a standard return or refund request.
Returns, cancellations, and refunds are governed by our separate Return & Refund Policy. Customers should review that policy for information regarding return eligibility, timeframes, fees, and refund procedures.
12. Your Legal Rights
This Warranty Policy does not exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
13. Contact Us
If you have questions about warranty coverage or need assistance with a product, please contact us:
4C Containers LLC
Email: [Your Business Email]
Phone: [Your Business Phone Number]
Business Address: [Your Full Business Address]
Website: 4ccontainersllc.com
Our team will be happy to review your product information and help determine the warranty coverage applicable to your purchase.